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Janice and Charles

After Janice received the devastating news that the declining health of her loving husband, Charles, would not improve, she reached out to her MedAmerica personal care advisor, Linda Wilson, for help. Personal care advisors like Linda are there to advocate for and coordinate care for claimants and their families in their time of need.

“The information Linda provided was invaluable,” said Janice. “It meant so much to get help from someone who understood the severity of this situation.” Linda’s knowledge and understanding meant even more to Janice because it was delivered with sympathy and compassion.

“You can’t imagine how much it means that Linda genuinely cares.” Janice continued. “That is rare. Really, really rare.”

Janice and Charles

Genevieve and Fabian

For most, a long term care insurance policy is simply a piece of paper promising to protect them many years down the road. But when it comes time to use their benefits, many MedAmerica customers find our most valuable benefit isn’t the paid claims. It’s the support our staff offers as they help insureds and their families deal with the anxiety and stress that comes with the experience.

When MedAmerica Personal Care Advisor Helena Keen was assigned to Genevieve’s case, she made it her mission to not only help Genevieve age comfortably, but also to ensure that she and her husband, Fabian, would never live apart. Going beyond typical case management, Helena helped the family find an adult day care program specializing in memory care for Genevieve and orchestrated a move into an assisted living facility that allowed Fabian to stay with his wife, even though he didn’t need care of his own.

“Helena offered a compassionate and understanding ear,” said Pam Huntoon, Genevieve and Fabian’s daughter. “She understood my pain and offered words of encouragement and reassurance at that time like no one else in my support network did.”

Genevieve and Fabian

Personal Care Advisor

Annette LaFica

It’s a difficult time when a family realizes that their mother, the rock that brings everyone together, is beginning to lose her strength and can no longer manage like she used to. A dementia diagnosis awakens fears for mom’s daily well-being, especially when she requires constant supervision. While some families can help with check-ins, this became an impossible task for one insured when her closest family member lived eight states away.

MedAmerica Personal Care Advisor Annette LaFica tells the story of a claimant who lived in Florida. Her family was having difficulty ensuring she was receiving proper care from New Jersey and other faraway states.

“There were a lot of red flags that led us to believe she wasn’t being cared for properly,” Annette reported. “She hadn’t been to a doctor in two or three years, and her caregiver was borderline negligent.” As a result of Annette’s intervention, the family replaced the caregiver with home health aides from a licensed agency, and the woman began seeing her doctor on a regular basis. “Her family feels more at ease knowing she’s getting the care she needs,” said Annette. “It’s that kind of personal touch that ensures our claimants get the support they deserve.”

Annette LaFica